Privacy Policy

Kerensa Care and Support
Updated: 5 August 2025

1. Introduction

At Kerensa Care and Support, we are committed to protecting your privacy and handling your personal data responsibly and transparently.

This Privacy Policy explains what personal information we collect, how we use it, and your rights in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to:

  • Visitors to our website

  • People who contact us via phone, email, or online

  • Individuals using our care services

  • Job applicants and employees

2. Who We Are

Kerensa Care and Support is a provider of social care and support services based in the UK.


Our registered office is: Unit 1, Penstraze Business Centre, Truro, TR4 8PN

Email: info@kerensacare.co.uk
Phone: 01872 309215

We are the Data Controller for the personal data we collect, unless otherwise stated.

3. What Personal Data We Collect

We may collect the following types of personal information:

For Website Visitors:

  • Name and contact details (if you use a form)

  • IP address and browser information (for analytics)

  • Cookies (see Section 9 below)

For People We Support:

  • Name, date of birth, contact details

  • Medical and care information

  • Next of kin/emergency contacts

  • Safeguarding, risk, and support records

  • Relevant financial or funding information

For Job Applicants:

  • CVs, qualifications, references

  • Interview notes

  • Disclosure and Barring Service (DBS) check information

  • Right-to-work documentation

For Employees:

  • Payroll and bank details

  • Performance and training records

  • Absence and health-related information

We only collect what is necessary, and we explain why when asking for specific details.

4. How We Use Your Information

We use your personal information to:

  • Provide safe and effective care services

  • Respond to your enquiries or feedback

  • Process job applications and manage employment

  • Meet legal obligations (e.g. safeguarding, reporting)

  • Improve our services and website

We only process your data where we have a lawful basis, including:

  • Consent

  • Contractual necessity

  • Legal obligation

  • Vital interests

  • Legitimate interests

5. Sharing Your Information

We do not sell or share your personal data for marketing. We may share your information with:

  • Healthcare professionals or local authorities (for care delivery)

  • Our IT or administrative service providers (under contract)

  • Regulatory bodies (e.g. CQC, HMRC) when required by law

All third-party providers are bound by confidentiality and data protection agreements.

6. How We Store and Protect Your Data

Your data is stored securely using physical, electronic, and procedural safeguards. We regularly review our security practices and limit access to authorised personnel only.

Retention periods vary depending on the purpose of data collection and legal obligations. When your data is no longer needed, we securely delete or destroy it.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (where appropriate)

  • Object to or restrict certain types of processing

  • Withdraw consent (where we rely on consent)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at:
📧 info@kerensacare.co.uk

8. Job Applications

If you apply for a job with us, we’ll use your data only for recruitment purposes and retain it for up to 6 months if you are unsuccessful, unless you request otherwise.

Successful applicants will receive further details about how their employment data is handled.

9. Cookies and Website Use

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help improve performance, personalise your experience, and gather statistics about site usage.

Cookies We Use

Our website (hosted on Squarespace) uses the following types of cookies:

a. Strictly Necessary Cookies

Required for the website to function properly (e.g. navigation, form use, session stability). These cannot be disabled.

b. Analytics and Performance Cookies

Used to collect anonymised data on how visitors interact with our website—such as page visits, click-throughs, and duration on site.

c. Functionality Cookies

These remember your settings or preferences for accessibility and user experience.

Managing Cookies

You can control or disable cookies via your browser settings. Most browsers allow you to:

Block specific cookies

Clear stored cookies

Get alerts when cookies are set

You can also use our website's cookie banner (if displayed) to manage your preferences.

To learn more, visit www.allaboutcookies.org.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our operations. When we do, we’ll update the effective date at the top of this page.

We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this policy or how we use your data, please contact:

Data Protection Lead
📧 Email: catherinegrey@kerensacare.co.uk             
📞 Phone: 01872 309215
📍 Address: Unit 1, Penstraze Business Centre, Truro, TR4 8PN